The service and support industry’s definitive online resource

Welcome to helpdesk.com, the definitive help desk software and CRM solutions directory on the Internet.

Since 1995, helpdesk.com has been the service and support industry's leading online resource for helpdesk and CRM-related products and services, providing a one-stop knowledge and information portal for CRM, help desk, and IT professionals, users, and evaluators alike.

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ITIL Heroes’ White Paper
Understand and implement ITIL Service Support without shedding blood!

The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is.

Oh, and we almost forgot -- the comic approach taken here keeps you awake while you are trying to read all this stuff!